데모-서비스
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Live Agent Assist — Real-Time Replies & Knowledge Surfacing
Whisper-mode copilot for human support teams: suggested replies, policy lookups and auto-filled tickets while agents type.
#agent assist#contact center#suggested replies#knowledge
About this service
About this service
Keep humans on the line and make each one twice as fast. Agent Assist listens to the conversation, surfaces the right policy and drafts the reply - the agent stays in control.
What you get
- Real-time suggested replies in your tone
- Policy and macro surfacing from your knowledge base
- Auto ticket summaries and disposition codes
- Handle-time and adoption analytics per team
Delivery
Browser extension or API integration with adoption dashboard.
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