FAQ

Click the [Sign up] button at the top right of the home page and register with your email. You can browse and purchase AI services right after signing up.

Register your creator information at My Page > Become a Creator. After review and approval, you can switch between client and creator mode with the AI Market Biz toggle in the header.

Use [Forgot password] on the login page and enter your registered email to receive a reset link. If you do not receive it, please check your spam folder.

If you enter a wrong password 5 times within 15 minutes, the account is locked for 15 minutes. It unlocks automatically — please try again later.

Choose a plan on the service page and pay — your payment is protected by escrow. After the work is delivered, press [Confirm purchase] and the creator gets paid.

Before confirming the purchase, you can request a refund from your order history. See the Refund Policy page in the footer for details. After confirmation, refunds require agreement with the creator.

Purchases confirm automatically — 7 days after payment for services, or the estimated work period + 7 days for custom AI requests. If something is wrong, contact the creator via chat or open a support ticket before then.

Tax invoice availability depends on the creator. Please check with the creator on the service page or via chat. For custom AI requests, you can mark that a tax invoice is required when posting.

Once the client confirms the purchase, a settlement is scheduled. You can check the schedule and history at Creator Center > Settlements.

New services go live after a review by our operations team. If rejected, the reason is shown and you can revise and resubmit.

Set up question forms per inquiry type at Creator Center > Chat settings. When a client selects an inquiry type, your form is sent automatically so you get the details you need right away.

Go to [Custom AI Requests] > [Post a request], describe your problem, budget and timeline, then receive proposals from creators. Posting requires logging in under client mode.

Compare proposals at your request page > proposal list, then press [Accept] to proceed to checkout. Your payment is protected by escrow.

When posting, set visibility to [Creators only] and the request is shown only to approved creators. Public requests are visible to everyone, even without logging in.

At Creator Center > Ads, top up your ad cash and apply for Click Boost (top of search/category lists, bid-based) or Fit Match (recommendations and market banner, fixed CPC per category). Ads go live after approval.

Impressions are free — you pay per click (CPC). Repeated clicks by the same visitor within a minute are charged only once. When your balance runs out, the ad is automatically excluded from display.

Use the KO·EN toggle at the top right of the header anytime. Dark mode is available with the theme button next to it.

Click the heart icon in the header, or go to My Page > Saved services. You can also narrow the list by category on the left.